Software Customer Success Agent

Full Time
Manitoba, Winnipeg
Posted 4 years ago

Terracor Business Solutions – Winnipeg, MB
A Customer Success Agent exhibits a blend of creativity and analytical skills in order to properly troubleshoot, serve our customers, and empower them to leverage our products in new and innovative ways. You will be expected to leverage email, chat and occasional phone calls to ensure our customers are successful in using our software to build and drive their business.
You are self driven, highly communicative, enjoy creating positive experiences for others, and possess a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’ll help to find convergence in what customers need so we build the highest value product.
If you possess the ambition to join a growing team with a proven product, and enjoy pushing the limits for what is possible in an organization, we encourage you to apply. We love unique people so let us know why you stand out among the rest.

Job Description:
Combining technical expertise with customer service to resolve questions and issues.
Communicate solutions and answer questions clearly in writing for both technical and non-technical people.
Creating documentation for our Knowledge Base & Help Center.
Assist with successful implementation of new customer sites.
Influence the direction of our products
About Us
Terracor Business Solutions is a leading provider of e-commerce and business consulting services in it’s space. Our award winning team has been developing sophisticated web applications for almost a decade and we pride ourselves on providing the perfect solution and phenomenal service to our dedicated client base.
We embrace passion & creativity and strive to reward those who help drive and push our team to new heights and levels.

MUST be friendly, outgoing, and enjoy talking to people.
Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
Manage customer expectations and own customer communications from initial contact until resolution
Strong communication skills.
Technically inclined; pickup new programs for email and support systems quickly.
Become an expert in how our products work, what they are capable of, and where they are going
Knowledge of HTML, CSS, Javascript and other programming languages is a huge plus.
1+ Years experience in a similar role at another company.
Detail oriented, to prove this make sure to add to the job application headline “I am detailed oriented”.
Language requirements, English fluency (written and spoken).
Background in the software industry.
Paid vacation
Paid sick time
Medical benefits

Job Features

Job CategorySales & Marketing

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