Salesforce Administrator

Montreal
Posted 3 weeks ago

Responsibilities:

  • Maintain updates and configurations;
  • Create objects and fields within Salesforce;
  • Develop and produce reports and dashboards;
  • Act as the first point of contact for end users’ questions and issues as well as support in Sales and Service cloud;
  • Capture user requirements and translate them into user stories and acceptance criteria;
  • Participate in scrums and collaborate with the rest of the team to meet sprint targets;
  • Prepare training materials and conduct training for the end users;
  • Support development and testing of new features and enhancements as part of ongoing efforts to improve our CRM solution;
  • Work with various teams to identify ultimate solutions that meet business needs while following security and architecture standards;
  • Document solutions and prepare/maintain support guides;
  • Document system configuration and administrative processes;
  • Keep up with Salesforce releases, features and best practices. Make recommendations to management regarding implementation and change management;
  • Provide information around best practices in the CRM business process;
  • Perform quality assurance testing as needed;
  • Support data migration activities;
  • Manage user access, roles, profiles, and permissions;
  • Configure Salesforce functionalities: object design, page layouts, validation rules, workflows, approval processes.

Requirements:

  • At least 2-3 years Salesforce experience in one or more of the solution verticals (Sales, Service, Community, CPQ, Lightning);
  • Strong Salesforce administration skills;
  • Strong systems analysis and critical thinking;
  • Able to quickly process complex information;
  • Familiar with Agile concepts and methodologies;
  • Salesforce certifications preferred;
  • You thrive in a fast-paced environment with continuously changing priorities;
  • Advanced knowledge of the Salesforce limitations, tools, features, approaches and security requirements;
  • Advanced experience working across multiple Salesforce modules and applications is an asset.

What we offer:

  • Group Insurance and 3% company contribution to RRSP;
  • ½ paid day for your birthday;
  • Weekly team breakfast;
  • Monthly Lunch & Learn;
  • Referral Bonuses;
  • Company events organized by our social committee;
  • And much more!

Job Features

Job CategoryEvents Administrator

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