Management Service Representative

Posted 4 years ago
Contract Assignment in the Kingdom of Saudi Arabia.

This is a two-year unaccompanied fixed-term contract assignment in the Kingdom of Saudi Arabia.

The Company will not support the entry or stay of a spouse, dependents or visitors.

The position includes suitable, furnished accommodations in a secure compound, as well as a personal vehicle.

  • Conduct field data analyses to identify Command, Control, Communications, Computer and Sensor (C4S) Systems trends with respect to operational, technical and supportability issues; and develop recommended life-cycle support solutions for the fleet of Light Armored Vehicles (LAV).
  • Perform site visits to investigate system technical issues, as required.
  • Provide system configuration/data management; system engineering; logistical and technical support to end-user’s operational and maintenance support organizations, as required.
  • Log, prioritize, analyze and respond to field problem reports.
  • Liaise with development teams during problem investigation and/or during system upgrades.
  • Provide obsolescence management support to Fleet Management Team (FMT).
  • Advise the FMT team lead on issues that may impact fleet operational availability.
  • Evaluate proposed system configuration changes for supportability impacts and technical feasibility.
  • Manage and coordinate implementation of system H/W and S/W retrofits and upgrades, as required.
  • Develop and provide updated/revised operation, maintenance and retrofit and diagnostic instructions/procedures to the Armored Brigades maintenance organizations, as required.
  • Provide system operational and technical training support, as required.
  • Actively participate in the FMT team activities alongside various other Original Equipment Manufacturer’s technical support personnel, as required.
  • Provide support to the FMT in the analysis of the RGLAV fleet supportability performance.
  • Provide end-user’s planning, coordination, status and review meetings support, as required.
  • Develop and provide written supportability reports, as required/directedRequired Qualifications:

  • 3 year College Diploma in Electrical Engineering or Technologist field or equivalent experience;
  • Certified Interconnecting Cisco Networking Devices Part 1 (ICND 1) or equivalent;
  • 2 years related work experience with:
    • PC or Laptop Basic Maintenance;
    • Windows 7 Operating System;
    • Satellite Communications Operation and Maintenance (including System Administration);
    • Voice Over IP Operation and Maintenance (including System Administration);
    • Battlefield Management System Operation or Command Post Operation;
  • Must attend and successfully complete training at the C4S OEM location in Canada;
  • Must be able to meet Anthropometrical Size Restrictions for confined space;
  • Proven ability to work in a team environment with minimal supervision;
  • Proficient with MS Office S/W applications;
  • Working knowledge of project management principles;
  • Strong oral and written communication, interpersonal, technical and organizational skills;
  • Fluent in English (written and spoken);
  • Ability to travel (100%), and in possession of or have the necessary qualifications to obtain a valid passport;
  • In possession of or have the necessary qualifications to obtain a valid Saudi Arabian work visa; and
  • Be willing and able to relocate to the Kingdom of Saudi Arabia for an extended period of time (min. 2 years).


  • University degree in a relevant field;
  • Familiar with Family of Light Armored Vehicle (FOLAV) maintenance and life-cycle support principles/processes;
  • Proficient in written and spoken Arabic; and
  • In possession of or the necessary qualifications to obtain a valid secret level security clearance.

Job Features

Job CategoryBanking & Financial Services, Business or Management Consultants

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