Customer Service Supervisor

Full Time
British Columbia, Vancouver
Posted 3 years ago

Biring Bros. Construction Ltd. – Vancouver, BC
$21.65 – $25.00 an hour – Full-time, Permanent
Biring Bros. Construction Ltd. (6681 Dowson Street, Vancouver BC, V5S 2W2), One of the leading Construction Company in lower main land Vancouver, is hiring for Customer Service Supervisor for Permanent and full time Job.

Position: 1

Wages: $ 21.65 – $ 25.00 per hour (Depending upon Experience and Work Knowledge)

Duties:
Investigate customer’s problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company services.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Isolate and identify areas of improvement.
Train agents on how to adequately address problem over the phone or how to write correspondence.
Work with management on customer service initiatives.
Utilize social media to respond to customer complaints and praise.
Supervise customer service managerial staff.
Requirements:
Some experience in customer service is required.
Completion of secondary school is required and completion of some related education may be an asset.
English language proficiency is required.
Please send your resumes to jobs.biringbros @ gmail.com or fax at 778-737-9798

Job Features

Job CategoryBanking & Financial Services, Sales & Marketing

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