Under the general supervision of the Manager, Financial Services and the direct supervision of the Supervisor, Customer Service, and Finance, the incumbent provides a full range of clerical and customer support services for both finance and customer service functions on a daily basis. This includes accounts payable, accounts receivable, cash receipts, and utilities, and reconciliation of sub-ledgers to the various asset and liability general ledger accounts. The incumbent is also responsible for issuing various permits, assisting with the Business and Lottery Licensing processes, sorting mail, providing cashier services, carrying out filing and file control activities, answering telephones, performing switchboard duties, and providing service to the public over the telephone and in person at the service counter, as well as handling and resolving customer inquiries and maintaining files for the department. The incumbent is required to rotate within the Finance Division as deemed necessary by the Supervisor or Manager.
This position requires exceptional customer service skills and the ability to use computers, photocopiers, fax machines, telephone equipment and integrated accounting/financial and database software. Understanding of accounting principles is required which is normally gained through vocational training and experience. Well-developed organizational and verbal skills, including tact and diplomacy, are necessary for the incumbent to multi-task when dealing with customer enquiries. The incumbent must have an ability to interpret By-laws in order to clarify these for the public. The incumbent must be bondable. The work requires the incumbent to have specialized formal education or training in a broad accounting discipline such as successful completion of a post-secondary diploma program, preferably related to accounting or enrollment in a formal accounting program and two to three years of practical experience in both finance and customer service.
|Job Category||Customer Services|