Call center agent

Alberta
Posted 4 months ago

Duties and Responsibilities

  • Receive inbound calls with full attention.
  • Screen and assess each call to determine caller need and direct to appropriate service/information.
  • Excellent multitasking skill that involve active listening and accurate data entering.
  • Responds to telephone inquiries from our clients and provide a better customer experience.
  • Follows up customer requests to ensure complete handling of the customer’s inquiry.
  • Educates customers on various aspects of Interlock Ignition Program.
  • Analyze customer problems and drive call to resolution in timely manner.
  • Report to the Manager about assigned work project.
  • Logs all calls for statistical purpose.

Skill and Knowledge

  • Speak English fluently.
  • Excellent phone etiquette and active listening skills.
  • Excellent verbal and written communication skills.
  • Active listening and multi-tasking skills.
  • High School diploma or equivalent.
  • Must be very dependable and have exemplary attendance and punctuality.
  • Conducts research and analysis to determine the root of problems.

Competencies

  • Experience in Customer Service Industry is a must.
  • Must be able to pass criminal background check.
  • Must be proficient in Microsoft Outlook and Excel.
  • Computer literate

Job Features

Job CategoryCall center agent

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