Call Auditor

Vancouver
Posted 3 weeks ago
Responsibilities:
  • Outbound and inbound calling potential consumers to increase interest in products
  • Describe products and services to consumers
  • Take ownership of customers issues and follow problems through to resolution
  • Follow communication “scripts” when handling different topics
  • Seize opportunities to upsell products and services when they arise
  • Answer and manage inbound telephone inquiries.
  • Conduct audits of call recordings
  • Review and analyze calls and completing quality reports for management
  • Provide feedback and coaching on audits that present challenges
  • Identify and document any recommendations for process improvements
  • Support special projects as requested by management

 

Requirements

  • 1+ year of experience in an office environment
  • Some post-secondary education, preferably in a business environment, or working towards a degree
  • Ability to handle a high volume of calls
  • Quick learner, passionate about working in a team environment
  • Proficient with Office Word and Excel
  • Candidate must be entitled to work in Canada

 

Benefits

  • Competitive salary
  • Extended health/dental/vision coverage
  • An amazing team environment
  • Weekly lunches and bottomless coffee and snacks
  • Monthly and quarterly team building activities (fun ones)
  • Ping pong, foosball and darts
  • Office massages and subsidized fitness reimbursement
  • Support for professional development (BCTIA access)
  • Subsidies for continuing education
  • Paid vacation and sick day
  • Paid time to celebrate your Birthday
  • Paid volunteer time to give back to the community
  • Flexible work schedules and work from home days

Job Features

Job CategoryAuditor

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